FAQs


FAQs

These FAQs all relate to purchasing my work. If you have questions about me personally, please see the About the Artist page.

Materials Questions

How lightfast are your works?

All works for sale on this site are done with the highest quality artist materials available. I only use colored pencils and watercolors with the highest lightfastness ratings. For watercolor, I use M. Graham or Winsor Newton watercolors with lightfast rating I. For colored pencils, I use Faber Castell Polychromos with 3 star ratings.

What framing recommendations do you have?

Most works are done to standard sizes, to make it easy for you to choose a frame in your budget. If possible, you should use UV glass to frame the works, but that is not strictly necessary. For the protection of the medium over time, you should mat the work so that it does not sit against the glass. If a piece is a non-standard size you will need to get a mat custom cut to fit it to a standard size. Non-standard sizes will be noted on the product page.

How should I care for my artwork once it’s framed?

With proper care, it can last a lifetime. Your painting should not be hung in areas of high humidity like a bathroom. It also should be hung away from direct sunlight or harsh artificial lights.

Sales Tax Questions

What is the sales tax?

If you live in North Carolina, I am required by law to collect sales tax from you. It will automatically be added on when you pay. I just collect this tax and then hand it over to the authorities. Thank you for abiding by the law. If you don’t live in North Carolina, I am not required to collect sales tax from you. You won’t have a sales tax charge.

Shipping Questions

What are the shipping charges?

If you live locally (27587), I am happy to deliver your artwork to you free of charge. Shipping to any US address outside that zip code is $2. International buyers will be charged $10 for shipping at checkout.

When will I receive my art?

All work will be sent out within two business days of confirmation of payment. If I have your email address, I will send you an email to let you know it’s on it’s way and give you the tracking number. It will be sent USPS priority mail with delivery confirmation. US customers should receive it in 3-5 business days after it has shipped. International orders will depend on their destination, but they will be shipped from the studio within two business days of confirmation of payment.

General Questions

Am I allowed to make copies of the art I buy?

No, you are not allowed to make copies of the art you purchase. Purchase of a copyrighted artwork does not transfer the copyrights of the artwork. I retain ownership of all rights of reproduction and all copyrights for all the artwork I create.

Are the colors in the images exact?

Every reasonable effort has been made to represent all the colors accurately on screen. However, monitors differ and so there is no way to guarantee the exact colors.

What if I have a problem?

If you have a problem with your artwork, please let me know. My desire is for you to be pleased with the artwork you purchase from me. Investing in original art is not something done lightly and I take your trust very seriously. Email me with your concern and we will work out an arrangement suitable to both parties.